WeTV- Terms of Service
Last
Updated January 27, 2026
Content
1. Your Relationship With Us
2. Accepting the Terms
3. Changes to the Terms
4. Your Account with Us
5. Your Access to and Use of Our Services
6. Subscription
7. Free Episodes and Automatic Charging
8. Intellectual Property Rights
9. Content
10. Indemnity
11. EXCLUSION OF WARRANTIES
12. LIMITATION OF LIABILITY
13. Other Terms
Supplemental Terms- Jurisdiction-Specific
General Terms
1. Your
Relationship With Us
Welcome to WeTV (the “Platform”),
provided by Image Future Investment (HK) Limited (“Tencent”, “we”
or “us”). We are registered in Hong Kong and our registered office is at
Level 29, Three Pacific Place, 1 Queen’s Road East, Wanchai, Hong Kong.
This document (the “Terms”)
forms an agreement between you and us and sets forth the terms and conditions
by which you may access and use our applications and content (including but not
limited to the Platform) (collectively, the “Services”). Our Services
are provided for private, non-commercial use. For purposes of these Terms, “you”
and “your” means you as the user of the Services.
The Terms form a legally
binding agreement between you and us. Please read them carefully.
2. Accepting
the Terms
By accessing or using
our Services, you confirm that you can form a binding contract
with Tencent, that you accept these Terms and that you agree to comply
with them. Your access to and use of our Services is also subject to our
Privacy Policy (link), the terms of which
can be found directly on the Platform or on your mobile device’s applicable app
store, and is incorporated herein by reference.
If you access or use the
Services from within a jurisdiction for which there are separate supplemental
terms, you also hereby agree to the supplemental terms applicable to users in
each jurisdiction as outlined below, and in the event of a conflict between the
provisions of the Supplemental Terms- Jurisdiction-Specific that are relevant
to your jurisdiction from which you access or use the Services, and the rest of
these Terms, the relevant jurisdictions’ Supplemental
Terms-Jurisdiction-Specific will supersede and control. If you do not agree to
these Terms, you must not access or use our Services.
If you are accessing or
using the Services on behalf of a business or entity, then (a) “you” and “your”
includes you and that business or entity, (b) you represent and warrant that
you are an authorized representative of the business or entity with the authority
to bind the entity to these Terms, and that you agree to these Terms on the
entity’s behalf, and (c) your business or entity is legally and financially
responsible for your access or use of the Services as well as for the access or
use of your account by others affiliated with your entity, including any
employees, agents or contractors.
You can accept the Terms
by accessing or using our Services. You understand and agree that we will treat
your access or use of the Services as acceptance of the Terms from that point
onwards.
You should print off or
save a local copy of the Terms for your records.
3. Changes
to the Terms
We amend these Terms
from time to time, for instance when we update the functionality of our
Services or when there are regulatory changes. Unless the change will adversely
cause impact to you, we will use commercially reasonable efforts to generally
notify all users of any material changes to these Terms, such as through a
notice on our Platform, however, you should look at the Terms regularly to
review the most up-to-date version and to check for such changes. We will also
update the “Last Updated” date at the top of these Terms, which reflects the
effective date of such Terms. Your continued access or use of the Services
after the date of the new Terms constitutes your acceptance of the new Terms.
If you do not agree to the new Terms, you must stop accessing or using the
Services. Subject to the applicable law, we may require you to accept for
changes to these Terms prior to continuing your access to or use of the
Services.
4. Your
Account with Us
You may elect to create
an account with us. When you create this account, you must
provide accurate and up-to-date information. It is important that you
maintain and promptly update your details and any other information you provide
to us, to keep such information current and complete.
It is important that you
keep your account password confidential and that you do not disclose it to any
third party. If you know or suspect that any third party knows your password or
has accessed your account, you must promptly notify us at service@wetv.vip.
You agree that you are
solely responsible (to us and to others) for the activity that occurs under
your account.
To the fullest extent
permitted under applicable law, we reserve the right to disable your access to
the Services, including your user account (if you have created one) at any
time if in our reasonable opinion you have failed to comply with any of the
provisions of these Terms or any applicable law. We also reserve the right to
artificially manipulate a user’s visibility, status or rank on the Services.
You may delete your account at any time.
You acknowledge and
agree that, for your account’s security,
we may, at our discretion, conduct periodic or ad
hoc
checks, including but not limited to, identity verification, SMS verification, and mailbox authentication. If you are unable to complete the verification process, we may reasonably suspect that your account has been compromised and may suspend the provision of services to your account and/or take further measures as deemed
necessary. More information.
5. Your
Access to and Use of Our Services
Your access to and use
of the Services is subject to these Terms and all applicable laws and
regulations. You may not:
• access
or use the Services if you are not fully able and legally competent to agree to
these Terms;
• modify,
adapt, translate, reverse engineer, disassemble, decompile or create
any derivative works based on the Services, including any files, tables or
documentation (or any portion thereof) or determine or attempt to determine any
source code, algorithms, methods or techniques embodied the Platform or any
derivative works thereof;
· distribute,
license, transfer, or sell, in whole or in part, any of the Services or
any derivative works thereof;
· market,
rent or lease the Services for a fee or charge, or use the Platform to
advertise or perform any commercial solicitation;
· interfere
with or attempt to interfere with the proper working of the Services,
disrupt our website or any networks connected to the Services, or bypass any
measures we may use to prevent or restrict access to the Services;
· incorporate
the Platform or any portion thereof into any other program or product. In
such case, we reserve the right to refuse service, terminate accounts or limit
access to the Services in our sole discretion;
· use
automated scripts to collect information from or otherwise interact with
the Services;
· impersonate
any person or entity, or falsely state or otherwise misrepresent you or
your affiliation with any person or entity, including giving the impression
that any content you upload, post, transmit, distribute or otherwise make
available emanates from the Services;
· intimidate
or harass another, or promote sexually explicit material, violence or
discrimination based on race, sex, religion, nationality, disability, sexual
orientation or age;
· use
or attempt to use another’s account, service or system
without authorisation from us, or create a false identity on
the Services;
· use
the Services in a manner that may create a conflict of interest or undermine
the purposes of the Services, such as trading reviews with other users or
writing or soliciting shill reviews;
We reserve the right, at
any time and without prior notice, to remove or disable access to content
at our discretion for any reason or no reason.
6. Subscription
Free Tier
The Services may be
provided free-of-charge (i.e., without requiring a paid subscription). In
such circumstance, you agree to us providing advertising and other information
to you. We reserve the right to suspend, modify and terminate any Services provided
free-of-charge at any time at our sole and absolute discretion.
Paid Subscription
Your membership is for a
pre-determined duration as agreed when you subscribe. Depending on your
selection, it may thereafter automatically renew on a month-to-month basis
until terminated. You must have a device that supports the Platform and
internet access in order to view the Service Content (as defined
below). You will also need to provide a current, valid, accepted method of
payment (which may be updated from time to time). If you select the automatic
renewal option, in order to avoid further billing of charges for the
Services, you must cancel your membership at least 24 hours prior to the
commencement of the relevant renewal period.
Some
Services may offer the
option for you to be automatically charged for subsequent Service Content (as
defined below), facilitated through WeTV Coin. If you select and agree to this
option, payment will be automatically deducted from your WeTV Coin balance. You
must have sufficient WeTV Coin balance in your account, to ensure successful
automatic payment, otherwise your access to the paid Service Content would be
restricted. You may cancel this automatic payment option at any time when
prompted prior to the start of the subsequent Service Content, or
by opting-out from the automatic charge mechanism via your Account
Page setting.
Subscription plans may
be offered by us directly or in partnership with select third parties. We
are not responsible for any products or services provided by such third
parties. Please be aware that different subscription plans may have additional
terms, such as special offers, and these are disclosed to you upon sign-up or
through other communications.
Billing
The subscription fee for
the Service and any other charges incurred (such as taxes and transaction
fees) will be charged on a one-time basis, or on a monthly basis (if you select
the automatic renewal option) to your selected payment method on the calendar
day that corresponds to the date you commenced paying for the Service (or such
other date, if that date has changed due to declined method of payment or other
reason). We will authorise your payment method in anticipation of
future subscription charges once you have subscribed. Your balance or credit
limit will be adjusted accordingly to reflect the authorised amount.
Payment
The valid, permitted
payment methods are in your Account Page. You may update your payment method
from time to time. You authorise us to continue charging the selected
payment method. If your primary payment method is declined you authorise us
to charge any amounts owed to any other methods of payment you have connected
to your account. You remain responsible for any uncollected charges. We may
suspend your account if your method of payment is declined and will reactivate
such service once you have settled the outstanding amount. Please note
that certain payment methods may attract additional charges (such as exchange
fees or processing fees). You are solely responsible for payment of such
charges.
WeTV Coin
WeTV Coin means the
virtual currency applied on WeTV, that can be purchased by you to access
certain services or use certain features available on WeTV (the “Coins”).
Cancellation
You can cancel your
subscription to the Services at any time. You will have access to
the Services until the date your paid-up subscription ceases and we do not
issue partial refunds or credits for termination of Services mid-billing cycle,
except when a “no-use” cancellation is requested as per below. If you have
signed up for the Services via a third party, you may need to terminate through
that third party (for example, if you have subscribed through an in-app store
payment method). The method of terminating your service varies by provider,
such as switching off ‘auto-renew’ in your third party account
settings.
Charges
We may change the plans
we offer for subscribing to the Services, or adjust the pricing of the
same, at any time and in any manner we determine. Any changes to charges or
your subscription, including notifications of the same, will take effect in accordance
with these Terms.
Refunds
Except
as specifically provided for in these Terms or as required by the applicable
law, payments are non-refundable. However, if you unsubscribe from the
Services, you will have access to the Services until the end of your billing
cycle. We may from time to time, at our sole and absolute discretion, elect to
offer you or any other subscriber a refund, discount or other credit in
relation to the Services.
“No-use” Cancellation
If you cancel your
membership within seven (7) calendar days from your billing date and no WeTV
content is accessed through the account, you can request a full refund of your
subscription fee that was charged for that billing cycle.
Free and Paid Episodes
You acknowledge and
agree that the Platform may include free episodes during which you may access a
limited number of episodes without incurring any charges.
The right to view
certain episodes on the Platform can be purchased by using the Coins. The
price for any paid episode will be displayed in both Coins and the
corresponding currency value. For any episodes in a series for which you have
not enabled automatic charge, we reserve the right to adjust the price charged
to view any episode (regardless of whether it is currently free) from time to
time, with or without notice. We will not change the price for episodes in a
particular series if you have automatic charge for that series turned on. If we
change the price for episodes in a particular series that you have enabled
automatic charge, your automatic charge for that series will be automatically
turned off.
The use of the Coins to
view episodes are also subject to the WeTV Coins Terms and Conditions (link) (the “Coins Terms”). If
there is any inconsistency between the Terms and the Coins Terms, the Coins
Terms shall prevail and control with respect to the purchase or use of the
Coins.
Automatic Charge for
Further Episodes in a Series
When you click on any
paid episode, you will be presented with a pop-up window for payment, together
with the option to be automatically charged for subsequent episodes in the same
series. If you choose to check the box for the automatic charging
option when you purchase a paid episode within a series, you will have turned
on the automatic charge service for that particular series.
If the automatic charge
service is turned on for a series, you will be asked to confirm your purchase
of a paid episode in a pop-up window when: (a) you click on a paid episode
before finishing the current episode; or (b) after the current episode ends and
before the next new episode automatically starts playing. The
automatic charging will occur only when there are sufficient Coins in your
account for purchasing a new episode. When there are insufficient
Coins in your account, automatic charging will not occur and no Coins will be
deducted from your account, and we will not automatically recharge any Coins to
your account through your stored payment
methods.
Opt-Out Mechanism
You acknowledge and
agree that you have the option to decline automatic charges by actively
selecting the designated “Opt-Out” button or a similar mechanism provided by
the Platform. Failure to opt-out will result in automatic charges for
subsequent episodes.
8. Intellectual
Property Rights
We respect intellectual
property rights and ask you to do the same. As a condition of your access
to and use of the Services, you agree not to use the Services to infringe on
any intellectual property rights. We reserve the right, with or without notice,
at any time and in our sole discretion to block access to and/or terminate the
accounts of any user who infringes or is alleged to infringe any copyrights or
other intellectual property rights.
9. Content
Service Content
As between you and
Tencent, all content, software, images, text, graphics,
illustrations, logos, patents, trademarks, service marks, copyrights,
photographs, audio, videos, music on and “look and feel” of the Services, and
all intellectual property rights related thereto (the “Service Content”),
are either owned or licensed by Tencent. Use of the Service Content or
materials on the Services for any purpose not expressly permitted by these
Terms is strictly prohibited. Such content may not be downloaded, copied,
reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or
otherwise exploited for any purpose whatsoever without our or, where
applicable, our licensors’ prior written consent. We and our licensors
reserve all rights not expressly granted in and to their content.
License
Subject to the terms and
conditions of the Terms, you are hereby granted a non-exclusive, limited,
non-transferable, non-sublicensable, revocable license to access and use the
Services, including to download the Platform on a permitted device, and to
access the Service Content through your use of the Services. Tencent reserves
all rights not expressly granted herein in the Services and the Service
Content. You acknowledge and agree that we may terminate this license at any
time with or without cause. The content on our Services is provided for general
information only. It is not intended to amount to advice on which you should
rely. You must obtain professional or specialist advice before taking, or
refraining from, any action on the basis of the content on our
Services.
Location
You may view the Service
Content within the country in which you have set up an account. You may
also be able to view certain Service Content in other geographic locations
where we offer the Platform. The Service Content may vary from location to location.
The Service Content will also change from time to time. You may view Service
Content on the volume of devices specified in your Account settings.
Technical Specifications
& Requirements
The technical aspects of
the Service Content varies between devices and is impacted
by multiple factors, including your available bandwidth and device
capabilities. Not all Service Content is available in all formats.
Excluded Warranties
We make no
representations, warranties or guarantees, whether express or implied, that
any Service Content is accurate, complete or up to date. Where our
Services contain links to other sites and resources provided by third parties,
these links are provided for your information only. We have no control over the
contents of those sites or resources. Such links should not be interpreted as
approval by us of those linked websites or information you may obtain from
them. You acknowledge that we have no obligation to pre-screen, monitor,
review, or edit any content posted by you and other users on the Platform, such
as reviews or comments relating to Service Content.
10. Indemnity
You agree to defend,
indemnify, and hold harmless Tencent, its parents, subsidiaries,
and affiliates, and each of their respective officers, directors,
employees, agents and advisors from any and all claims, liabilities, costs, and
expenses, including, but not limited to, attorneys’ fees and expenses, arising
out of a breach by you or any user of your account of these Terms or arising
out of a breach of your obligations, representation and warranties under these
Terms.
11. EXCLUSION
OF WARRANTIES
NOTHING IN THESE TERMS
SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER
OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.
THE SERVICES ARE
PROVIDED “AS IS” AND WE MAKE NO WARRANTY OR REPRESENTATION TO YOU WITH RESPECT
TO THEM. IN PARTICULAR WE DO NOT REPRESENT OR WARRANT TO YOU THAT:
• YOUR
USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS;
• YOUR
USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR
FREE FROM ERROR;
• ANY
INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL
BE ACCURATE OR RELIABLE; AND
• DEFECTS
IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART
OF THE SERVICES WILL BE CORRECTED.
NO CONDITIONS,
WARRANTIES OR OTHER TERMS (INCLUDING ANY IMPLIED TERMS AS TO SATISFACTORY
QUALITY, FITNESS FOR PURPOSE OR CONFORMANCE WITH DESCRIPTION) APPLY TO THE
SERVICES EXCEPT TO THE EXTENT THAT THEY ARE EXPRESSLY SET OUT IN THE TERMS. WE
MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY
PART OF OUR PLATFORM FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT
NOTICE.
12. LIMITATION
OF LIABILITY
NOTHING IN THESE TERMS
SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY
EXCLUDED OR LIMITED BY APPLICABLE LAW. THIS INCLUDES LIABILITY FOR DEATH OR
PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES,
AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
SUBJECT TO THE PARAGRAPH
ABOVE, WE SHALL NOT BE LIABLE TO YOU FOR:
(I) ANY
LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY);
(II) ANY
LOSS OF GOODWILL;
(III) ANY
LOSS OF OPPORTUNITY;
(IV) ANY LOSS OF
DATA SUFFERED BY YOU;
(V) ANY
INDIRECT OR CONSEQUENTIAL LOSSES WHICH MAY BE INCURRED BY YOU; OR
(VI) ANY LOSS OR
DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF:
• ANY
RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF
ANY ADVERTISING;
• ANY
CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY
CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE
SERVICES);
• THE
DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER
COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF
THE SERVICES;
• YOUR
FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
• YOUR
FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.
OUR TOTAL AGGREGATE
LIABILITY TO YOU, WHETHER BASED ON AN ACTION OR CLAIM IN CONTRACT, TORT
(INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE ARISING OUT OF,
OR IN RELATION TO, THESE TERMS, THE PLATFORM OR SERVICE, WILL BE LIMITED TO THE
AMOUNT PAID BY YOU TO US (IF ANY) DURING THE 12 MONTH PERIOD PRECEDING THE
DATE OF THE FIRST CLAIM MADE BY YOU UNDER THIS AGREEMENT.
PLEASE NOTE THAT WE ONLY
PROVIDE OUR PLATFORM FOR DOMESTIC AND PRIVATE USE. UNLESS YOU HAVE OUR EXPRESS
WRITTEN CONSENT, YOU AGREE NOT TO USE OUR PLATFORM FOR ANY COMMERCIAL OR
BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS
OF BUSINESS, LOSS OF GOODWILL OR BUSINESS REPUTATION, BUSINESS
INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY. IF DEFECTIVE DIGITAL
CONTENT THAT WE HAVE SUPPLIED DAMAGES A DEVICE OR DIGITAL CONTENT BELONGING TO
YOU AND THIS IS CAUSED BY OUR FAILURE TO USE REASONABLE CARE AND SKILL, WE WILL
EITHER REPAIR THE DAMAGE OR PAY YOU COMPENSATION IN ACCORDANCE WITH THESE
TERMS. HOWEVER, WE WILL NOT BE LIABLE FOR DAMAGE THAT YOU COULD HAVE
AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF
CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW
INSTALLATION INS TRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS
ADVISED BY US.
THESE LIMITATIONS ON OUR
LIABILITY TO YOU SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD
HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
YOU ARE RESPONSIBLE FOR
ANY MOBILE CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICE, INCLUDING
TEXT-MESSAGING AND DATA CHARGES. IF YOU’RE UNSURE WHAT THOSE CHARGES MAY BE,
YOU SHOULD ASK YOUR SERVICE PROVIDER BEFORE USING THE SERVICE.
13. Other
Terms
a. Applicable
Law and Jurisdiction. These Terms, their subject matter and their
formation, are governed by the laws of Hong Kong. Any dispute,
controversy, difference or claim arising out of or relating to this Agreement,
including the existence, validity, interpretation, performance, breach or
termination thereof or any dispute regarding non-contractual obligations
arising out of or relating to it shall first be subject to good faith
discussion between the parties. In the event the parties are unable to resolve
such issue, either party may refer the dispute to and such dispute
shall be finally resolved by arbitration administered by the Hong Kong
International Arbitration Centre (“HKIAC”) under the HKIAC Administered
Arbitration Rules in force when the Notice of Arbitration is submitted. The
seat of arbitration shall be Hong Kong. The number of arbitrators shall be
three. The arbitration proceedings shall be conducted in English. The language
of the arbitration shall be English.
b. Entire
Agreement. These Terms constitute the whole legal agreement between you
and Tencent and govern your use of the Services and completely replace any
prior agreements between you and Tencent in relation to the Services.
c. Links.
You must not establish a link to our Platform in any website that is not owned
by you. The website in which you are linking must comply in all respects
with the content standards set out at “Your Access to and Use of Our Services”
above. We reserve the right to withdraw linking permission without notice.
d. No
Children. The Platform is only for people 18 years old and over (except that
with respect to people in Thailand, the Platform is only for people 20
years old and over, and for people in Indonesia, the Platform is only for
people 21 years old and over), unless they have the consent of a parent or
legal guardian. By using the Platform, you confirm that you are over the
relevant age specified above. If we learn that someone under the relevant age
specified above is using the Platform, we will terminate that user’s account.
In addition, if you are under the relevant age specified above, you confirm
that you possess legal parental or guardian consent for accessing or using the
Platform, and are fully able and competent to enter into, abide by, and
comply with the Terms.
e. No
Waiver. Our failure to insist upon or enforce any provision of these Terms
shall not be construed as a waiver of any provision or right.
f. Security.
We do not guarantee that our Platform will be secure or free from bugs
or viruses. You are responsible for configuring your information
technology, computer programmes and platform to access our Platform.
You should use your own virus protection software.
g. Social
network credentials. We will not store credentials or tokens to social
networks of the device and will only use such credentials or tokens to
directly connect to the social network from the app itself while the app is in
use.
h. Severability.
If any court of law, having jurisdiction to decide on this matter,
rules that any provision of these Terms is invalid, then that provision
will be removed from the Terms without affecting the rest of the Terms, and the
remaining provisions of the Terms will continue to be valid and enforceable.
i. Any
Questions? Please contact us at wetv@tencent.com.